Privacy Policy and Data Protection Information

Our Commitment to Your Privacy

At pranovalthyreo, we take your privacy seriously and are committed to protecting your personal information in accordance with UK data protection laws and international privacy standards.

This privacy policy explains how we collect, use, store, and protect your personal data when you use our financial planning services.

Information We Collect About You

We collect different types of information to provide and improve our financial planning services effectively.

Personal Contact Information

• Name, email address, phone number, and postal address
• Financial information relevant to our planning discussions
• Communication preferences and contact history
• Payment information for subscription services (processed securely by third-party providers)

Website Usage Data

• Pages visited, time spent on site, and interaction patterns
• Device information, browser type, and technical specifications
• IP address and general geographic location information

How We Use Your Information

We use your personal information for specific purposes related to providing our financial planning services and improving user experience.

• Delivering personalised financial planning consultations and analysis
• Processing subscription payments and managing your account
• Communicating with you about our services and responding to queries
• Improving our website functionality and service quality
• Complying with legal obligations and regulatory requirements

Legal Basis for Data Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. Our primary legal bases include:

Consent for marketing communications and legitimate interest for service delivery and business operations

How We Share Your Information

We limit data sharing to specific circumstances necessary for service delivery and legal compliance.

• With trusted service providers who help deliver our services (under strict data protection agreements)
• When required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of others
• With your explicit consent for specific purposes

How We Protect Your Data

We implement comprehensive technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

Our security measures include encryption, secure servers, regular security assessments, and staff training on data protection principles.

Your Privacy Rights

Under UK data protection law, you have several important rights regarding your personal information.

• Right to access your personal data and understand how we use it
• Right to rectify inaccurate or incomplete personal information
• Right to erasure (deletion) of your personal data in certain circumstances
• Right to restrict processing of your personal data
• Right to data portability (receive your data in a structured format)
• Right to withdraw consent where consent is our legal basis for processing

Cookies and Website Analytics

We use cookies and similar technologies to improve your website experience and analyse usage patterns.

For detailed information about our cookie usage, please refer to our separate Cookie Policy

How Long We Keep Your Data

We retain your personal data only as long as necessary for the purposes outlined in this policy, typically for the duration of your subscription plus 7 years for financial records as required by UK regulations.

Children's Privacy Protection

Our services are intended for adults only. We do not knowingly collect personal information from individuals under 18 years of age.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or for legal and regulatory reasons. We will notify you of significant changes through email or website notices.

Privacy Contact Information

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us using the information below.